At 92pak, your personal data is treated with the same seriousness as your account balance. This Privacy Policy explains exactly what information we collect from Pakistani players, why we collect it, how it is stored and protected, and the rights you hold over your own data. We encourage every 92pak user — whether you're placing a PSL bet from Lahore or spinning slots in Karachi — to read this document thoroughly.
Six core principles that guide how 92pak handles every piece of data you share with us.
Every byte of data exchanged between your device and 92pak is protected by industry-standard 256 -bit SSL encryption. Your login credentials, payment details, and personal information are never transmitted in plain text.
92pak will never sell, rent, or trade your personal data to third-party advertisers or data brokers. Your information is used exclusively to operate and improve your gaming experience on our platform.
We only collect the data that is strictly necessary for account operation, payment processing, and regulatory compliance. We do not collect data speculatively or for purposes beyond those stated in this policy.
Payment credentials — including JazzCash, EasyPaisa, HBL, and UBL account details — are tokenised immediately upon receipt. Raw payment credentials are never stored on 92pak servers after the initial processing step.
You have the right to access, correct, port, and request deletion of your personal data at any time. 92pak will respond to all verified data rights requests within 30 days of receipt.
Promotional communications are only sent to players who have opted in. You can withdraw your marketing consent at any time by contacting our support team or updating your account preferences.
Scope of This Document: This Privacy Policy applies to all personal data collected and processed by 92pak in connection with your use of the 92pak website, mobile interface, and all associated gaming and betting services. By registering an account or using any part of the 92pak platform, you acknowledge that you have read and understood this policy.
1.1 This Privacy Policy describes how 92pak ("we", "us", "our", "the Platform") collects, uses, stores, shares, and protects the personal information of registered players and visitors ("you", "your") who access or use the 92pak gaming platform at 92pak.ws.
1.2 92pak is committed to handling your personal data responsibly, transparently, and in compliance with applicable international data protection standards. We apply the same standard of care to player data as we do to the security and fairness of our gaming products.
1.3 This policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference into our overall framework of player protection.
1.4 If you have questions about any aspect of this Privacy Policy, our support team is available 24/7 at [email protected] and will respond within one business day.
2.1 92pak collects personal data through several channels, including account registration, payment transactions, gameplay activity, customer support interactions, and your general use of our platform. The categories of data we collect are as follows:
Full legal name, date of birth, CNIC (Computerised National Identity Card) number or passport number, and a photograph of your identity document. This data is collected for Know Your Customer (KYC) verification and age confirmation purposes.
Pakistani mobile phone number, email address, and city of residence (e.g., Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi). Contact data is used for account verification, OTP authentication, support communications, and — only where you have opted in — promotional messaging.
Payment method identifiers (such as JazzCash or EasyPaisa mobile wallet numbers, bank account details for HBL, UBL, or Meezan Bank transfers, or USDT TRC20 wallet addresses). Transaction history, including deposit amounts, withdrawal requests, and bonus activity. Raw payment credentials are tokenised and never stored in readable form.
Bet history, game session logs, wagering patterns, win/loss records, and responsible gaming tool usage. This data is used for account management, fraud detection, responsible gaming monitoring, and regulatory compliance.
IP address, device type and operating system, browser type and version, session duration, pages visited, and approximate geolocation derived from IP. This data is collected automatically through cookies and server logs when you access the 92pak platform.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity | Name, DOB, CNIC | KYC / Age Verification |
| Contact | Mobile, Email, City | Authentication / Support |
| Financial | JazzCash / EasyPaisa / Bank details | Deposits & Withdrawals |
| Gameplay | Bet history, session logs | Account management / RG monitoring |
| Technical | IP address, device type | Security / Fraud prevention |
3.1 92pak uses the personal data we collect exclusively for the purposes listed below. We do not use your data for any purpose that is incompatible with the reason for which it was originally collected.
Plain-English Summary: We use your data to run your account, process your payments, keep the platform secure, and comply with legal requirements. We only send marketing messages if you've asked us to, and you can opt out at any time.
4.1 92pak processes your personal data on the following legal grounds:
5.1 92pak does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Period.
5.2 We may share your personal data with the following categories of trusted third parties, strictly on a need-to-know basis and subject to contractual data protection obligations:
No Marketing Data Sales: Your personal data is never shared with advertising networks, data aggregators, or third-party marketers. 92pak's business model does not depend on monetising player data — it depends on providing a quality gaming experience.
6.1 92pak uses cookies and similar tracking technologies to operate our platform, personalise your experience, and analyse aggregate usage patterns. Cookies are small text files stored on your device when you visit 92pak.ws.
6.2 We use the following categories of cookies:
| Cookie Type | Purpose | Consent Required |
|---|---|---|
| Strictly Necessary | Session management, authentication, security, platform functionality | No — essential for operation |
| Functional | Remembering your language preference, game history display settings | No — improves core experience |
| Analytical | Aggregated usage statistics to improve platform performance | Yes — opt-in required |
| Marketing | Tracking opt-in promotional communications effectiveness | Yes — opt-in required |
6.3 You can manage your cookie preferences at any time through your browser settings. Please note that disabling strictly necessary cookies may prevent you from accessing certain platform features. Disabling analytical or marketing cookies will not affect your ability to use 92pak's core gaming and betting services.
6.4 92pak does not use third-party advertising network cookies, cross-site tracking pixels, or any tracking technology designed to monitor your activity outside of the 92pak platform.
7.1 92pak retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as required by applicable law, regulatory obligation, or legitimate business need.
7.2 The following general retention periods apply:
7.3 Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with 92pak's internal data destruction procedures.
8.1 92pak implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction.
8.2 Our security measures include, but are not limited to:
8.3 In the event of a data breach that is likely to result in a high risk to your rights and freedoms, 92pak will notify affected players without undue delay, and will take all necessary steps to contain the breach and minimise harm.
Your Role in Security: While 92pak takes every reasonable technical measure to protect your data, you also play an important role. Use a strong, unique password for your 92pak account, never share your login credentials with anyone, and contact support immediately at [email protected] if you suspect unauthorised access to your account.
9.1 As a 92pak player, you hold the following rights over your personal data. To exercise any of these rights, please contact our support team at [email protected] with your account details and a clear description of your request. We will respond to all verified requests within 30 days.
9.2 Please note that certain rights may be limited where 92pak has a legal obligation to retain or process data, for example under anti-money laundering regulations. In such cases, we will explain the specific legal ground that restricts the exercise of your right.
How to Submit a Data Request: Email [email protected] with the subject line "Data Rights Request" and include your registered mobile number and account username. We will acknowledge receipt within 2 business days and provide a full response within 30 days.
10.1 The 92pak platform is strictly restricted to individuals aged 21 years and above. We do not knowingly collect personal data from anyone below this age threshold.
10.2 If we discover that personal data has been collected from an individual below the age of 21, we will immediately close the associated account, delete all personal data collected in connection with that account, and — where deposits have been made — return funds to the source payment method.
10.3 Parents and guardians in Pakistan are strongly encouraged to install parental control software on shared devices to prevent minors from accessing 92pak or any other online gaming platform.
Under-Age Access is Prohibited: If you believe a minor may have accessed or registered an account on 92pak, please notify us immediately at [email protected]. We will investigate and act on all such reports as a matter of priority.
11.1 92pak's server infrastructure and certain service providers may be located in jurisdictions outside Pakistan. Where personal data is transferred internationally, 92pak ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Privacy Policy.
11.2 International transfers are carried out only:
11.3 You may request further information about the safeguards in place for any specific international data transfer by contacting [email protected].
12.1 92pak may update this Privacy Policy from time to time to reflect changes in our data processing practices, platform services, or applicable legal requirements. All updates will be published on this page with a revised effective date at the top of the document.
12.2 Where changes are material — meaning they significantly affect how we collect or use your personal data — 92pak will notify registered players via the mobile number or email address on file prior to the changes taking effect.
12.3 Your continued use of the 92pak platform following the publication of a revised Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with any changes, please close your account and cease using the platform. Any remaining real-money balance will be refunded in accordance with our Terms & Conditions.
13.1 If you have any questions, concerns, or complaints regarding this Privacy Policy or the way 92pak handles your personal data, please contact our Data Protection team:
Data Protection Contact: [email protected]
Subject line: "Privacy Policy Enquiry" — please do not use a mailto link, copy the address above directly into your email client.
13.2 Our support team is available 24 hours a day, 7 days a week. We aim to acknowledge all privacy-related enquiries within 2 business days and provide a substantive response within 30 calendar days.
13.3 If you are not satisfied with 92pak's response to a privacy complaint, you may escalate the matter to the relevant regulatory authority under 92pak's operating jurisdiction, or seek independent legal advice regarding your data protection rights.
13.4 For responsible gaming-related data requests — including requests to view or delete self-exclusion records or deposit limit history — please mark your email subject line as "Responsible Gaming Data Request" for priority handling by our dedicated team.
92pak treats your personal data with the same care as your account balance. If you have questions about your rights, want to request your data, or simply want to know more — our support team is on stand 24/7.